SLA's

We develop service level agreements (SLA's) with our customers to reflect the precise support, intervention and minimum quality requirements of their networks.

Updata’s technical teams proactively manage and report on the performance of SLA's to improve customer satisfaction and promote transparency. Our commitment to adding value means that our SLA’s are used as the foundations for building closer relationships.

· Service Desk

· Incident Management

· Service Level Management

· Service Review

· Moves, Adds, Changes (MAC) Coordination

· Network Inventory (CMDB)

· Network Monitoring

· Network Availability

· QOS Metrics

· Maintenance of Contention Ratios

· Operational Maintenance

Updata Infrastructure UK Limited Premier House, 1-7 Warren Road, Reigate, Surrey, RH2 0BE, United Kingdom
Tel: +44 1737 224422 | Fax: +44 1737 246571 | Email: info@updatanet.co.uk